Questions & Answers
Still unsure? You'll find what you're looking for here.
The five most frequently asked questions
Where are your sofas made?
Where are your sofas made?
Our sofas are produced in Europe by our manufacturers who specialize in sofas.
How long are the delivery times?
How long are the delivery times?
Delivery times are stated exclusively on the respective product pages. Please note the information given there, as it is non-binding and may vary. You will receive a call from our forwarding agent approximately one week before delivery. If the date does not suit you, you can simply arrange a new date with him. However, this date may be 2-3 weeks later.
At what temperature are the covers washed?
At what temperature are the covers washed?
We recommend washing the covers at 30 degrees on a gentle cycle.
How are the sofa elements attached?
How are the sofa elements attached?
The elements are simply connected with Velcro fasteners. These hold together perfectly, even children jumping around won't let the elements slip apart. 😉
Can I reorder individual covers?
Can I reorder individual covers?
Of course you can reorder individual covers or freshen up the whole sofa with a new color.
Care & usage instructions
Do I have to wash the cover directly in the washing machine if there is a stain?
Do I have to wash the cover directly in the washing machine if there is a stain?
It depends on what kind of stain it is. For small stains, you can easily remove the stain with a damp cloth, a little washing-up liquid and circular movements. Otherwise, simply place the individual cover with the stain in the washing machine and put it back on freshly washed.
At what temperature are the covers washed?
At what temperature are the covers washed?
We recommend washing the covers at 30 degrees on a gentle cycle.
I have a pet. Which fabric is recommended?
I have a pet. Which fabric is recommended?
All fabrics are suitable for pets. The hair can be easily removed with a lint roller or a damp cloth. In addition, the fabrics are so tightly woven that cat claws cannot easily claw out the inside. And if one or two spots do get scratched, you can simply replace a single cover and the sofa is as good as new again. What's more, all the fabrics are super practical because you can simply wash them if your cute furry friends stain them.
How are the sofa elements attached?
How are the sofa elements attached?
The elements are simply connected with Velcro fasteners. These hold together perfectly, even children jumping around won't let the elements slip apart. 😉
What should I do if I want to wash the cover?
What should I do if I want to wash the cover?
1. remove the covers from the sofa (and sort by color if necessary)
2. fold down the Velcro strips so that they do not get caught anywhere
3. turn the cover inwards
4. place the cover in the drum
5. add detergent*
6. select gentle program 30 °C, adjust the spin speed to the minimum, start and wait...
7. shake out the covers and preferably hang them up in the fresh air to dry
8. do not iron - reupholster the sofa straight away and enjoy
We also recommend:
- Turn covers to the left
- Use a laundry bag
Which detergents can I use for the covers?
Which detergents can I use for the covers?
We recommend the following detergents:
- Powder detergent
- Delicates detergent
- Liquid detergent
- Wash strips
To prevent your cover from losing quality, we advise against using fabric softener and bleach
How can I protect my floor from marks and scratches?
How can I protect my floor from marks and scratches?
To avoid marks and scratches on the floor, we recommend placing a protective felt on the legs. You can buy this at any DIY store. Over time and through use, the felt wears out and needs to be replaced.
Our sofas with wooden feet are supplied with protective felt.
Ordering information
How can I view the current status of my order?
How can I view the current status of my order?
You can easily check the status of your order online at any time. Go to our page Order status and enter your order number there.
There you will see all the important information about your order and the current delivery status. As soon as something changes - e.g. when your order has been packed or handed over to the shipping company - you will also automatically receive an update by email.
Can I take fabric samples directly to the showroom?
Can I take fabric samples directly to the showroom?
You have the opportunity to view our wide range of fabric samples on site and take them away with you. Alternatively, we offer you the option of ordering fabric samples free of charge via our website and having them delivered directly to your home.
Can I reorder individual covers?
Can I reorder individual covers?
Of course you can reorder individual covers or freshen up the whole sofa with a new color.
What are the differences between the fabric types?
What are the differences between the fabric types?
Our fabrics differ in Look, feel and durabilitybut all consist of high-quality polyesterthat is durable, washable and easy to care for.
- Cord: Soft, cozy and with a striking ribbed structure - perfect for a warm living feeling.
- BoucléTrendy, with a coarse, textured surface for a modern look.
- LineaA woven fabric with a smooth, elegant surface and a timeless design.
- VelunoA woven fabric with a slight sheen brings a touch of luxury to the living room.
- FuegoA microfiber fabric with a leather look, which is robust and hard-wearing.
Can I reorder Velcro strips?
Can I reorder Velcro strips?
Velcro fasteners are always supplied. However, if you need more, you can reorder them from us free of charge at any time.
Is it possible to choose more than one color for a sofa and if so, how much does it cost?
Is it possible to choose more than one color for a sofa and if so, how much does it cost?
You can have any sofa in the color of your choice at no extra charge. Simply write this in the order note and the sofa will be produced in this color. Please note, however, that personalized sofas cannot be returned.
Where can I find the dimensions of the sofas?
Where can I find the dimensions of the sofas?
All dimensions of the sofas can be found on our homepage under the respective sofa under specifications. You will also find instructions for rearranging the sofas.
Are the backrests on the Mike sofa fixed?
Are the backrests on the Mike sofa fixed?
No, these are also removable. (See video on the website)
How do I order extra elements?
How do I order extra elements?
If the sofa is too small, you can extend it with any element you like. Even if you would like to order additional elements, you can simply send us an email with the desired elements and which fabric and color you would like. We will then create a personal order link for you so that you can order your sofa online.
Delivery instructions
How long are the delivery times?
How long are the delivery times?
Delivery times are stated exclusively on the respective product pages. Please note the information given there, as it is non-binding and may vary.
You will receive a call from our forwarding agent approximately one week before delivery. If the date does not suit you, you can simply arrange a new date with him. However, this date may be 2-3 weeks later.
Can I say when I would like the sofa to be delivered?
Can I say when I would like the sofa to be delivered?
For the sake of the environment, it is not possible to request a specific date, but we always try to take this into account as much as possible.
What will the whole delivery cost me?
What will the whole delivery cost me?
Delivery and installation are completely free of charge. Please note, however, that the road must be passable.
What will the return cost me?
What will the return cost me?
The actual shipping costs up to a maximum of 300 euros will be charged for the return. Please only note that the road must be passable so that our team can collect the sofa without any problems.
Personalized sofas and covers cannot be returned. A sofa is considered personalized as soon as it deviates from the standard version on the Livom website. Examples include different colors, different sizes or any individual combinations in the configurator.
Can I give away the old sofa?
Can I give away the old sofa?
If you would like to have your old sofa disposed of, you can simply book this in the ordering process for an extra charge of 200 euros.
I don't need the sofa until ... But can I order it now?
I don't need the sofa until ... But can I order it now?
We can store the sofa for a maximum of 3 months from the order date until delivery. After that we have to deliver it.
Miscellaneous
How long is the warranty?
How long is the warranty?
The warranty is 5 years.
Is the sofa vegan?
Is the sofa vegan?
Yes, we do not use any animal products in the manufacture of our products.
Good reasons to buy Livom products
Modularly expandable
Your sofa adapts to your life. Whether you need more space or a new floor plan - you can flexibly extend or rearrange it at any time.
Washable and replaceable covers
The entire sofa is removable and washable - for uncomplicated everyday care. And if you fancy a change? Swap covers, adapt the style - to suit your taste.
Free delivery & assembly
We deliver your sofa to your living room free of charge - and assemble it for you straight away. And if it doesn't fit, we'll pick it up again.
100-day trial seat
Test your Livom sofa for 100 days in your own home - at your leisure. Doesn't it fit? We'll pick it up again.
how to get your dream sofa.
Buying a sofa can be quite overwhelming - so many options!
Don't worry, with us you'll find exactly the path that suits you.