Questions & Answers

Our sofas are produced in Europe by our manufacturers who specialize in sofas.

Delivery times are stated exclusively on the respective product pages. Please note the information given there, as it is non-binding and may vary. You will receive a call from our forwarding agent approximately one week before delivery. If the date does not suit you, you can simply arrange a new date with him. However, this date may be 2-3 weeks later.

We recommend washing the covers at 30 degrees on a gentle cycle.

The elements are simply connected with Velcro fasteners. These hold together perfectly, even children jumping around won't let the elements slip apart. 😉

Of course you can reorder individual covers or freshen up the whole sofa with a new color.

It depends on what kind of stain it is. For small stains, you can easily remove the stain with a damp cloth, a little washing-up liquid and circular movements. Otherwise, simply place the individual cover with the stain in the washing machine and put it back on freshly washed.

We recommend washing the covers at 30 degrees on a gentle cycle.

All fabrics are suitable for pets. The hair can be easily removed with a lint roller or a damp cloth. In addition, the fabrics are so tightly woven that cat claws cannot easily claw out the inside. And if one or two spots do get scratched, you can simply replace a single cover and the sofa is as good as new again. What's more, all the fabrics are super practical because you can simply wash them if your cute furry friends stain them.

The elements are simply connected with Velcro fasteners. These hold together perfectly, even children jumping around won't let the elements slip apart. 😉

1. remove the covers from the sofa (and sort by color if necessary)
2. fold down the Velcro strips so that they do not get caught anywhere
3. turn the cover inwards
4. place the cover in the drum
5. add detergent*
6. select gentle program 30 °C, adjust the spin speed to the minimum, start and wait...
7. shake out the covers and preferably hang them up in the fresh air to dry
8. do not iron - reupholster the sofa straight away and enjoy

We also recommend:
- Turn covers to the left
- Use a laundry bag

We recommend the following detergents:

- Powder detergent
- Delicates detergent
- Liquid detergent
- Wash strips

To prevent your cover from losing quality, we advise against using fabric softener and bleach

To avoid marks and scratches on the floor, we recommend placing a protective felt on the legs. You can buy this at any DIY store. Over time and through use, the felt wears out and needs to be replaced.

Our sofas with wooden feet are supplied with protective felt.

You can easily check the status of your order online at any time. Go to our page Order status and enter your order number there.

There you will see all the important information about your order and the current delivery status. As soon as something changes - e.g. when your order has been packed or handed over to the shipping company - you will also automatically receive an update by email.

You have the opportunity to view our wide range of fabric samples on site and take them away with you. Alternatively, we offer you the option of ordering fabric samples free of charge via our website and having them delivered directly to your home.

Of course you can reorder individual covers or freshen up the whole sofa with a new color.

Our fabrics differ in Look, feel and durabilitybut all consist of high-quality polyesterthat is durable, washable and easy to care for.

• Cord: Soft, cozy and with a striking ribbed structure - perfect for a warm living feeling.
• BoucléTrendy, with a coarse, textured surface for a modern look.
• LineaA woven fabric with a smooth, elegant surface and a timeless design.
• VelunoA woven fabric with a slight sheen brings a touch of luxury to the living room.
• FuegoA microfiber fabric with a leather look, which is robust and hard-wearing.

Velcro fasteners are always supplied. However, if you need more, you can reorder them from us free of charge at any time.

You can have any sofa in the color of your choice at no extra charge. Simply write this in the order note and the sofa will be produced in this color. Please note, however, that personalized sofas cannot be returned.

All dimensions of the sofas can be found on our homepage under the respective sofa under specifications. You will also find instructions for rearranging the sofas.

No, these are also removable. (See video on the website)

If the sofa is too small, you can extend it with any element you like. Even if you would like to order additional elements, you can simply send us an email with the desired elements and which fabric and color you would like. We will then create a personal order link for you so that you can order your sofa online.

Delivery times are stated exclusively on the respective product pages. Please note the information given there, as it is non-binding and may vary.

You will receive a call from our forwarding agent approximately one week before delivery. If the date does not suit you, you can simply arrange a new date with him. However, this date may be 2-3 weeks later.

For the sake of the environment, it is not possible to request a specific date, but we always try to take this into account as much as possible.

Delivery and installation are completely free of charge. Please note, however, that the road must be passable.

The actual shipping costs up to a maximum of 300 euros will be charged for the return. Please only note that the road must be passable so that our team can collect the sofa without any problems.

Personalized sofas and covers cannot be returned. A sofa is considered personalized as soon as it deviates from the standard version on the Livom website. Examples include different colors, different sizes or any individual combinations in the configurator.

If you would like to have your old sofa disposed of, you can simply book this in the ordering process for an extra charge of 200 euros.

We can store the sofa for a maximum of 3 months from the order date until delivery. After that we have to deliver it.

The warranty is 5 years.

Yes, we do not use any animal products in the manufacture of our products.