Shipping policy

Shipping & Delivery

Delivery

The delivery of your sofa is free of charge, provided that access for a 3.5 t vehicle can be guaranteed without additional effort and costs. Delivery is made directly to your living room with 2-man handling.

Terms of delivery

Special delivery requirements must be communicated in advance, otherwise delivery delays or additional costs may occur.
Delivery is possible up to the 5th floor without elevator. From the 6th floor upwards, delivery is only possible to the kerbside.
The maximum carrying distance is 150 meters. If the transport route is longer, this must be clarified in advance.
If these conditions are not met, delivery may be restricted or additional costs may be incurred.
As we always work with our motto of sustainability, we cannot take desired dates into account, but we try to include this in our route planning.

Delivery acceptance & inspection of the goods

Please check the goods for completeness and possible damage immediately upon delivery.
Defects or transport damage must be documented immediately upon delivery and reported to our customer service within 24 hours.

Not present at the time of delivery

If you are not present on the agreed delivery date, the goods can be handed over to a neighbor with a written power of attorney. Otherwise, a new delivery will be required, which will incur additional costs.
If the delivery date agreed with the forwarding agent is not kept or not canceled at least 24 hours in advance, handling costs of EUR 250 will be charged. A new delivery date will only be agreed once these costs have been paid.

Address changes

It is no longer possible to change the address after the delivery date has been agreed. Please check your details carefully before completing the order.

Shipping costs

We ship free of charge for orders over EUR 500.
Below that we charge EUR 10.- for shipping.

Delay in delivery

We would like to point out that in certain cases there may be delays in delivery for reasons as yet unexplained. In such situations, no compensation or claims for damages can be made. We endeavor to handle deliveries as smoothly as possible and will inform you as soon as possible in the event of delays.

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Right of withdrawal

Consumers have a statutory right of withdrawal. A consumer is any natural person who concludes a legal transaction for a purpose that cannot be attributed to their commercial or independent professional activity (§ 13 BGB).

Cancellation policy

You have the right to cancel this contract for the sofa product group within one hundred days without giving any reason. For all other products (except personalized products) the statutory return period of fourteen days applies.

Personalized furniture and replacement covers cannot be returned. A sofa is considered personalized as soon as it deviates from the standard version on the Livom website. Examples include different colors, different sizes or any individual combinations in the configurator.

In order to exercise your right of withdrawal, you must inform us (livom möbel ag, de@livom.com) of your decision to withdraw from this contract in writing (e.g. by e-mail). If you make use of this option, we will immediately send you a confirmation of receipt of such a revocation (e.g. by e-mail).

Consequences of revocation

If you cancel this contract, we will refund all payments we have received from you. The refund will be made as soon as the product has arrived at our warehouse and has been checked for possible damage.

For this refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this refund.

You can arrange for the goods to be returned yourself or, if you wish, have them returned by livom möbel ag for the sofas product group. The actual shipping costs up to a maximum of 300 euros will be charged to the customer. Please inform customer service at de@livom.com if you would like us to collect the goods.

Products delivered by parcel post must be returned or handed over by the customer at his own expense immediately and in any case within fourteen days at the latest from the day on which you inform us of the revocation of this contract.

You must pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking their condition, properties and functionality. We reserve the right to deduct the costs of damaged returns from the refund value.

Right of return category Outlet & demonstration models

Unfortunately, we cannot grant a right of return on demonstration models and outlet products (B-goods).

Temporary storage of your sofa

We ask for your understanding that we can accept orders a maximum of 3 months before the desired delivery date. Unfortunately, longer interim storage is not possible.

Questions & Answers

The five most frequently
asked questions

Where are your sofas manufactured?

Our sofas are handmade in Europe by manufacturers specializing in sofas.

How long are the delivery times?

You can find the current delivery time directly on the respective product page. Since availability and production capacities can change constantly, the delivery time displayed there is always the most reliable information for your selected sofa. After you place your order, we will also keep you updated on the status and delivery via email.

At what temperature can I wash the covers?

We recommend washing the covers at 30°C on a gentle cycle.

How are the sofa modules connected to each other?

Depending on the model and configuration, the sofa modules are attached using suitable connectors, such as alligator clips or hook-and-loop fasteners. The necessary connectors are included and ensure that the modules remain securely in place during everyday use. At the same time, the modules can be easily separated, allowing you to rearrange your sofa effortlessly at any time.

Can I reorder individual covers?

Yes, you can reorder individual covers at any time. If you'd like a new look for your sofa or want to replace a cover, simply contact our customer service and let us know your desired fabric and color. We'll then create a personalized order link for you.

All questions