Terms of service

Last update: 11.06.2021

These general terms and conditions of Livom furnitureAG As a seller and you as a customer or customer, all orders in the LIVOM online shop and to those purchases apply Livom Möbel AG these terms and conditions declared applicable.

The terms and conditions apply to all of Livom Möbel AG Services provided in the Livom online shop and are valid for the conclusion of a contract. The deliveries, services and offers from Livom furnitureAG are only based on these terms and conditions, even if they are not expressly agreed again. By sending an order Livom furnitureAG You confirm that you have read the available terms and conditions and explicitly agree to them.

Current of a contract
All information on goods and prices within the ordering process are subject to change and non -binding. Purchase contracts come through by accepting your order Livom furnitureAG conditions. The acceptance of the order will be Livom Möbel AG confirmed via email and is subsequently binding for you. Lief obstacles will also be communicated to you by email as soon as possible. You confirm with your order that you are clear about the scope and content of your order. Questions in this context can therefore be clarified with us beforehand.

The delivery of the goods is generally made via a freight forwarder. The delivery period is usually 5 to 8 weeks if the respective product is not written differently. This information is without guarantee.

The delivery of your sofas is free of charge, provided that access can be guaranteed without additional effort and costs.

If an article in the range is not available in exceptional cases, we will inform you of this as soon as possible via email. Basically retains Livom Möbel AG before making a partial delivery, provided that this seems useful to process the total delivery. In such cases, of course, no further shipping costs are charged when delivering.

An appointment for delivery will be communicated by phone at the latest a week in advance. If the appointment does not go for you, it keeps it Livom Möbel AG before planning a new appointment in the next route.

If the delivery date, which has been agreed with the freight forwarder, is not perceived and/or not canceled 24 hours ahead, the drive costs of € 250 are due. A new delivery date is only agreed after the activation costs are paid.

We send free of charge from € 500. Below we charge € 10 for shipping.

All prices on Livom are included in the legally prescribed VAT. The Livom Möbel AG expressly has the right to adapt the prices indicated online at any time unannounced and without further explanation. The time of ordering on the website applies to calculating the prices.

Terms of payment
The following payment options are available to you:
Purchase on account (we reserve the right to carry out a credit check), PayPal and credit card (via Stripe). We also reserve the right to offer advance payment by bank transfer.
If the bank transfer is made, the payment period is usually 7 days. If the payment is not maintained within this period Livom Möbel AG The right to cancel the order and release the goods for sale again. Any transfer fees must be borne by you.


Reference to title; On Bill; Right of retention
(1) For consumers, we reserve ownership of the purchased item until the invoice amount has been paid in full. If you are an entrepreneur in the exercise of your commercial or independent professional activity, a legal entity under public law or a special fund under public law, we reserve the right to own the property until compensating for all open claims from the business relationship with the customer. The corresponding security rights are transferable to third parties.
(2) You are only entitled to a right to offset if your counterclaims are legally established or are undisputed or recognized by us. In addition, you only have a right of retention if and insofar as your counterclaim is based on the same contractual relationship.
(3) If the customer is in arrears with any payment obligations, all existing claims are immediately due.

Guarantee and warranty
The guarantee for goods corresponds to generally usual standards and is 24 months if a longer or shorter guarantee period is not expressly stated on the delivered goods. Heavy goods are to be in writing within 10 days of delivery or after the damage occurs under the company address, otherwise the warranty claim will be given. The warranty claim becomes validity from the delivery date. It expires in improper use or natural wear. Livom Möbel AG If the right reserves the right to decide individually in the event of a guarantee. The guarantee and warranty for items that have been declared as outlet goods are excluded.

Minor model deviations
It happens that the design of individual articles changes slightly. For such modifications from manufacturers and suppliers Livom Möbel AG naturally accept no liability.

Livom Möbel AG assumes no liability for the misconduct of the customer in the care and/or when handling the delivered items.

planting trees
We have two trees plant for each of our products. Here an amount is passed on to OneTreeplanted and any other tree partners every month. Dhe treesare usually planted where they are most urgently needed. Therefore, the buyer's trees are planted at the place, where One Tree Planted or another tree planting partner organize their next tree plantation.

30 days of return rights to sofas

The LIvom Möbel AG If the customer admits the right to return a sofa within 30 days. The pick -up is organized by Livom and is free of charge for the customer.

Personalized furniture is excluded from a return. A sofa is considered personalized as soon as it deviates from the standard variant on the Livom website. Different colors, changed sizes or individual compilations are considered example.

data protection
Livom Möbel AG undertake to carefully edit your customer data and observe the provisions of the relevant data protection laws. In particular, no data is passed on to third parties. However, no liability can be assumed for the safety of the data transmitted on the Internet.

Livom Möbel AG If the right reserves the right to use the email address and telephone number specified for your own marketing purposes (newsletter & more).

Reviews of products
Livom Möbel AG After buying, sends automated emails which customers ask for evaluating the purchased products. Livom reserves the right to further avert this as well as all other reviews (without email request) for marketing purposes.

Liability in general
It is hereby expressly pointed out that opposite LIvom Möbel AG no liability claims for indirect damage or consequences of the customer can be asserted, unless of LIvom Möbel AG Damage or grossly negligent damage. In particular, there are damage from accidents etc. which are made from the improper handling of the articles, in your personal responsibility.

Claims for damages by the customer to Livom Möbel AG are excluded insofar as Livom Möbel AG or its vicarious or vicarious agents have not acted intentionally or grossly negligent.

Change General Terms and Conditions
LIvom Möbel AGexpressly reserves the right to change the terms and conditions here at any time without notice.

Applicable law/place of jurisdiction
In any case, the situation between you and LIvom Möbel AG according to the provisions of Swiss Obligationsrecht (OR) and the Swiss Civil Code (ZGB). The place of jurisdiction is Switzerland. The application of the provisions of Vienna's purchase law ("Convention of the United Nations on Contracts for International Purchase") is expressly excluded.